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<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2>Hello</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>I am trying to
change so when one of you support people respond to a ticket,
</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>so in the email
instead of </FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>Real Name via
RT</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>I would
like</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>NicK Name via
RT</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>i looked in the
"Default transaction template". It does not appear that it is in
there</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>Can some one please
point me into the right direction. </FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial size=2>BTW, is there a
searchable archive of these emails? If found one archive but they were not
searchable</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2>Thanks</FONT></SPAN></DIV>
<DIV><SPAN class=796242223-17072004><FONT face=Arial
size=2>randy</FONT></SPAN></DIV></BODY></HTML>