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<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004>Hello out
there,</SPAN></FONT></DIV>
<DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2>I have some
trouble with receiving mail with rt 3.0.11. rt is set up and running,
sends <SPAN class=047105311-23072004>and receives mails. The crontool works
finde for escalation. Now I´m trying to use it to send notification to owner of
ticket if his/her tickets exceed their final
prio:</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004>"rt-crontool \</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004> --search
RT::Search::ActiveTicketsInQueue </SPAN></FONT></FONT></SPAN><SPAN
class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004>--search-arg 'General'
\</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004> --condition
RT::Condition::PriorityExceeds --condition-arg '10'
\</SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2><SPAN
class=047105311-23072004> --action RT::Action::Notify
--action-arg 'Owner' --verbose"</SPAN></FONT></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004><SPAN
class=047105311-23072004>The given Error message is: </SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004><SPAN
class=047105311-23072004>"[crit]: Can't call method "Parse" on an undefined
value at /usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line
210.<BR> (/usr/share/request-tracker3/lib/RT.pm:257)<BR>2: Condition trifft
zu..."</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004><SPAN
class=047105311-23072004>in system.log:</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004><SPAN
class=047105311-23072004>"No template object handed to
RT::Action::Notify=HASH(0x8f91788)
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:197) <BR>No
transaction object handed to RT::Action::Notify=HASH(0x8f91788)
(/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:201) <BR>Can't
call method "Parse" on an undefined value at
/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line 210.
(/usr/share/request-tracker3/lib/RT.pm:257)"</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004></SPAN></FONT> </DIV>
<DIV><SPAN class=015354012-22072004><FONT face=Arial><FONT size=2>rt is insalled
on debian, apache 1.3.x, mysql, perl 5.8x.<SPAN class=047105311-23072004> does
anybody have a hint for me what i have been doing wrong? or ist there a faq for
the rt-crontool.</SPAN></FONT></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=015354012-22072004>thanks in
advance</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004>martin</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=015354012-22072004></SPAN></FONT> </DIV></DIV></BODY></HTML>