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<P><FONT SIZE=2 FACE="Arial">Hello all,</FONT>
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<P><FONT SIZE=2 FACE="Arial"> Newcomer here. This project has been dropped into my lap, but I think I can handle it. I just need a little help with some terminology and a couple settings…</FONT></P>
<P><FONT SIZE=2 FACE="Arial">We are trying to set it up so that when you email an address we've setup for rt it will create a ticket with the email's information. Because of the ways our servers are setup we've decided that the best way to do this is to make all emails sent to that rt email address automatically sent (through .forward) to a local app that reads the email to find the proper queue and action and then send it to rt-mailgate with the queue, action, and url sent properly.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Here's my question. What is the exact definition of "correspondence" and "Comment" for the action. Our uses are going to be very simple. We just want to make sure that a ticket is created from every email sent to that rt email address. Is this the best way to do this, and am I missing any steps.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Thank you for any advice you can provide.</FONT>
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<P><FONT SIZE=2 FACE="Arial">--Alex</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Alex Brelsfoard</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Web Applications Developer</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Web Development Office</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Worcester Polytechnic Institute</FONT>
<BR><FONT SIZE=2 FACE="Courier New">508-831-6147</FONT>
<BR><FONT SIZE=2 FACE="Courier New">alexb@wpi.edu</FONT>
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