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<title>RE: [rt-users] Stats package Tabs Element</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for the fix, I’ve been
meaning to look at this one for a long time, but haven’t had a chance.
This WILL be in the next stats release, don’t know when that will be, as
Rik is working on a few things, but…..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>david.falkenburger@rbc.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, August 09, 2004 3:03
PM<br>
<b><span style='font-weight:bold'>To:</span></b>
ray.walters@kiffanalytical.com; rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] Stats
package Tabs Element</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Another
suggestion:</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Create
the following file:</span></font> <br>
<font size=2><span style='font-size:10.0pt'>/path to
rt3/local/html/Callbacks/Statistics/Elements/Tabs/Default</span></font> <br>
<font size=2><span style='font-size:10.0pt'> </span></font> <br>
<font size=2><span style='font-size:10.0pt'><%init></span></font> <br>
<font size=2><span style='font-size:10.0pt'>$toptabs->{'ZZ-STATS'} = { title
=> 'Statistics',</span></font> <br>
<font size=2><span style='font-size:10.0pt'>
path => "Statistics/index.html" };</span></font> <br>
<font size=2><span style='font-size:10.0pt'></%init></span></font> <br>
<font size=2><span style='font-size:10.0pt'><%args></span></font> <br>
<font size=2><span style='font-size:10.0pt'>$toptabs =>undef</span></font> <br>
<font size=2><span style='font-size:10.0pt'></%args></span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'> </span></font>
<br>
<font size=2><span style='font-size:10.0pt'>This way you won't have to clobber
the file:</span></font> <br>
<font size=2><span style='font-size:10.0pt'>/path to
rt3/local/html/Elements/Tabs</span></font> <br>
<font size=2><span style='font-size:10.0pt'> </span></font> <br>
<font size=2><span style='font-size:10.0pt'>This will use the Callback method
to add Statistics item to the menu. Don't have to worry about changes to the
original Tabs file anymore.</span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Dave</span></font>
<o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>-----Original
Message-----</span></font> <br>
<font size=2><span style='font-size:10.0pt'>From: Ray Walters [<a
href="mailto:ray.walters@kiffanalytical.com">mailto:ray.walters@kiffanalytical.com</a>]</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>Sent: Friday, July 30, 2004 5:45 PM</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>To:
rt-users@lists.bestpractical.com</span></font> <br>
<font size=2><span style='font-size:10.0pt'>Subject: Re: [rt-users] Stats
package Tabs Element</span></font> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Thanks <st1:City
w:st="on"><st1:place w:st="on">Bryan</st1:place></st1:City>. I figured it
was just a Nav change for 3.2 that had </span></font><br>
<font size=2><span style='font-size:10.0pt'>confused it. I actually
solved it myself with a different easy fix </span></font><br>
<font size=2><span style='font-size:10.0pt'>after I sent the email. I
just changed Search/Listing.html to </span></font><br>
<font size=2><span style='font-size:10.0pt'>Search/Build.html in the new Tabs
file and it worked fine.</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Ray</span></font>
<o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Bryan
Pennington wrote:</span></font> <o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>>
</span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Ray,</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> I had the same problem. It's
an easy fix. The navigation changed in 3.2. You</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> need to copy the Tabs file
from the rt3/share tree to the /local tree and</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> then add the following.</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>>
Z => { title => 'Statistics',</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>>
path => 'Statistics/index.html'</span></font> <br>
<font size=2><span style='font-size:10.0pt'>>
},</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Bryan</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> -----Original Message-----</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> From: rt-users-bounces@lists.bestpractical.com</span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> [<a
href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
On Behalf Of Ray Walters</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> Sent: Friday, July 30, 2004
3:16 PM</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> To:
rt-users@lists.bestpractical.com</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> Subject: [rt-users] Stats
package Tabs Element</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> I installed the Stats package,
and then the Tickets tab stopped working. </span></font><br>
<font size=2><span style='font-size:10.0pt'>> The new Tabs
Element that Statistics imports tries to go to</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> Search/Listing.html, while the
3.2.1 Tabs Element goes to Search/Build.html.</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> If you go to Search/Build.html
manually, the Tab doesn't expand like it</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> should to show the Query
options. I don't have a patch for it, but it</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> should be trivial for someone
to solve.</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Ray</span></font> <br>
<font size=2><span style='font-size:10.0pt'>>
_______________________________________________</span></font> <br>
<font size=2><span style='font-size:10.0pt'>> <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a></span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> Be sure to check out the RT
wiki at <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a></span></font>
<br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>> </span></font><br>
<font size=2><span style='font-size:10.0pt'>_______________________________________________</span></font>
<br>
<font size=2><span style='font-size:10.0pt'><a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a></span></font>
<o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Be sure
to check out the RT wiki at <a href="http://wiki.bestpractical.com"
target="_blank">http://wiki.bestpractical.com</a></span></font> <o:p></o:p></p>
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