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<P><FONT SIZE=2 FACE="Arial">Hello all,</FONT>
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<P><FONT SIZE=2 FACE="Arial">OK, here's the basics of what I am trying to do: when you send e message to the account 'rtgate' it will automatically create an rt ticket.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Current our servers are running RH9, with RT 3.0.8.</FONT>
<BR><FONT SIZE=2 FACE="Arial">I have spoken with our sysadmins and the way they want me to do this is to have all mail going to rtgate be forwarded to a procmail command sending the message to rt-mailgate. So here's what I've got so far. The .forward file contains:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">"|exec /usr/local/bin/procmail"</FONT>
<BR><FONT SIZE=2 FACE="Arial">The .procmailrc file contains:</FONT>
<BR><FONT SIZE=2 FACE="Arial">"</FONT>
<BR><FONT SIZE=2 FACE="Arial">SHELL=/bin/sh</FONT>
<BR><FONT SIZE=2 FACE="Arial">MAILDIR=${HOME}</FONT>
<BR><FONT SIZE=2 FACE="Arial">LOGFILE=${MAILDIR}/procmail.log</FONT>
<BR><FONT SIZE=2 FACE="Arial">LOG="--- Logging ${LOGFILE} for ${LOGNAME}, "</FONT>
<BR><FONT SIZE=2 FACE="Arial">VERBOSE=yes</FONT>
<BR><FONT SIZE=2 FACE="Arial">RT_MAILGATE="/usr/local/bin/rt-mailgate"</FONT>
<BR><FONT SIZE=2 FACE="Arial">RT_URL="<A HREF="http://utility4.wpi.edu:8080/">http://utility4.wpi.edu:8080/</A>"</FONT>
<BR><FONT SIZE=2 FACE="Arial">LOGABSTRACT=all</FONT>
<BR><FONT SIZE=2 FACE="Arial">|/usr/bin/perl $RT_MAILGATE --queue 5 --action correspond --url $RT_URL</FONT>
<BR><FONT SIZE=2 FACE="Arial">"</FONT>
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<P><FONT SIZE=2 FACE="Arial">Right now when I email rtgate nothing happens. Part of the problem is that I do not fully understand 2 major portions of these actions:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">1) How the email is parsed into a ticket?</FONT>
<BR><FONT SIZE=2 FACE="Arial">2) how to name the queue I want it to be sent to. Is it the id#? The full name of the queue? Or am I way off base here?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Any advice would be VERY helpful.</FONT>
<BR><FONT SIZE=2 FACE="Arial">Thank you.</FONT>
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<P><FONT SIZE=2 FACE="Arial">--Alex</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Alex Brelsfoard</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Web Applications Developer</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Web Development Office</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Worcester Polytechnic Institute</FONT>
<BR><FONT SIZE=2 FACE="Courier New">508-831-6147</FONT>
<BR><FONT SIZE=2 FACE="Courier New">alexb@wpi.edu</FONT>
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