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<TITLE>[rt-users] Setting up Postfix/mailgate on Gentoo</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">I am using RT 3.2.0 on Gentoo Linux. I have been trying to setup Postfix (MTA) to accept email which creates tickets in RT.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">In</FONT></SPAN><SPAN LANG="en-us"><I> <FONT SIZE=2 FACE="Courier New">/etc/mail/aliases</FONT></I></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">, when I have </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">it_test: it_test</FONT></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">where</FONT></SPAN><SPAN LANG="en-us"><I> <FONT SIZE=2 FACE="Courier New">it_test</FONT></I></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New"> is a local system user (not an RT user though), it accepts mail sent to</FONT></SPAN><SPAN LANG="en-us"><I> <FONT SIZE=2 FACE="Courier New">it_test@...</FONT></I></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">However, when I then put the mailgate info in:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">it_test: "|/[...]/bin/rt-mailgate --queue ITTest -action correspond --url <A HREF="http://">http://</A>[hostname omitted]/"</FONT></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Where ITTest is an existing queue, I get an Undeliverable with this error:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">< [hostname omitted] #5.0.0 X-Postfix; Command died with status 1: " /[...]/bin/rt-mailgate --queue ITTest --action correspond --url <A HREF="http://">http://</A>[hostname omitted]/"></FONT></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">According to the rt-mailgate perldoc,</FONT></SPAN><SPAN LANG="en-us"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">"</FONT></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">However, you will need first of all to create an RT user for the mail gateway and assign it a password; this</FONT></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Courier New">h</FONT></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">elps to ensure that mail coming into the web server did originate from the</FONT></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New"></FONT></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Courier New">gateway.</FONT></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Courier New">"</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Since it doesn't say</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">whether I need to use</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">a particular</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">username or set any special permissions, (or where I would</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">tell the mailgate which username to use</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">) I</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">have created</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">a user</FONT></SPAN><SPAN LANG="en-us"><I> <FONT SIZE=2 FACE="Courier New">'rt-mailgate'</FONT></I></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New"> and a user</FONT></SPAN><SPAN LANG="en-us"><I> <FONT SIZE=2 FACE="Courier New">'it_test'</FONT></I></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New"> (same name as the user receiving the mail). Neither of these work</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">ed. So what am I missing? I</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">s there a particular format required of those emails that I haven't found in the documentation? Is there special permissions that</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">one of the users</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">need</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New"></FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Courier New">to some area of the RT arch or special configuration on the ITTest queue itself?</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Thanks,</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Ryan Roland</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Application Developer</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Information Technology</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Division of Recreational Sports</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">Indiana University</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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