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<DIV><SPAN class=378430417-07092004><FONT face=Arial size=2>We are using RT do
deal with email sent to our support team. It would be great if there was a way
to send a new email message to the customer using the same interface. Do you
folks know if this is possible? If so could you send me a link that would
provide me with more information on this task. </FONT></SPAN></DIV>
<DIV><SPAN class=378430417-07092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=378430417-07092004><FONT face=Arial size=2>Thanks
</FONT></SPAN></DIV>
<DIV><SPAN class=378430417-07092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=378430417-07092004><FONT face=Arial size=2>Shawn
Guillemette</FONT></SPAN></DIV>
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size=2></FONT></SPAN> </DIV></BODY></HTML>