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<TITLE>(newbie): Adding more Status options</TITLE>
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<P><FONT SIZE=2 FACE="Arial">We've been using RT for over 6 months and now we would like to customize it to our needs. I am a newbie as far as customizing RT and only know very basic Linux so I'm hoping this question would be a good place to start.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">How do I add more options in the Status field of a ticket? I can see it is stored in the Tickets database, but I can't find where RT gets the options to display in the drop-down box.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">We're running RT 3.0.6 on RedHat 9.0 with Perl 5.8.0, MySQL 4.0.16 and SendMail 8.12.8</FONT>
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<P><FONT COLOR="#808000" FACE="Arial">- Rim</FONT>
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<P><FONT COLOR="#808000" FACE="Arial">Rimbert Rivera</FONT>
<BR><FONT COLOR="#808000" FACE="Arial">Sr. Network Engineer</FONT>
<BR><FONT COLOR="#808000" FACE="Arial">COMTEX News Network</FONT>
<BR><FONT COLOR="#808000" FACE="Arial">rrivera@comtex.com</FONT>
<BR><FONT COLOR="#808000" FACE="Arial">(703) 820-2000</FONT>
<BR><FONT COLOR="#808000" FACE="Arial">Discover more about COMTEX at: </FONT><A HREF="http://www.comtex.com/"><U></U><U><FONT COLOR="#0000FF" FACE="Arial">http://www.comtex.com/</FONT></U></A>
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