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<DIV><SPAN class=614412101-14092004><FONT face=Tahoma size=2>To experienced RT
users .....</FONT></SPAN></DIV>
<DIV><SPAN class=614412101-14092004><FONT face=Tahoma size=2>I am attempting to
use RT/RTFM 3.0.10 in a customer support environment, where it is
important that no one user has visibility to anyone else who is also a
user. For example, with my current configuration, it seems that any user
after logging in can select configuration, users, can see the entire list of
users, then even view their email/phone etc. under
preference.</FONT></SPAN></DIV>
<DIV><SPAN class=614412101-14092004><FONT face=Tahoma size=2>My only rights
granted to the group "customers" is to allow them access to certain queues and
classes of FAQ. How can I prevent them from seeing any information about
other users?</FONT></SPAN></DIV>
<DIV><SPAN class=361591415-15062004><FONT face=Arial><FONT size=2><SPAN
class=614412101-14092004></SPAN></FONT></FONT></SPAN> </DIV>
<DIV><SPAN class=361591415-15062004><FONT face=Arial><FONT size=2><SPAN
class=614412101-14092004> </SPAN>I would appreciate some guidance
here.</FONT></FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV><FONT face=Arial size=2><SPAN
class=361591415-15062004>Thanks,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=361591415-15062004>Joe.</SPAN></FONT></DIV></BLOCKQUOTE></BODY></HTML>