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<DIV><SPAN class=621170723-18092004><FONT face=Arial size=2>I tried to edit this
template to say the following:</FONT></SPAN></DIV>
<DIV><SPAN class=621170723-18092004></SPAN> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial
size=2>The following information has been added to your trouble
ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=621170723-18092004></SPAN> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial size=2>Here is what the
template looks like now:</FONT></SPAN></DIV>
<DIV><SPAN class=621170723-18092004></SPAN> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial size=2>RT-Attach-Message:
yes</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial size=2>The following
information has been added to your trouble ticket:</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial
size=2>{$Transaction->Content()}</FONT></SPAN></DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=621170723-18092004><FONT face=Arial size=2>For some reason it
is not sending an email back to the user when they add comments via email.
It was before I made the change. I tried to change it back and it still
doesn't work. Any ideas? By the way I've learned my lesson and will
create new templates instead of editing the default templates.</DIV>
<DIV><BR></FONT> </SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>
mhb</FONT></DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2>Michael H. Brown</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Network Administrator</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Senex Services Corp.</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>317.613.3000 ext. 217</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>http://www.senexco.com</FONT></DIV>
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The Senex Services Corp. email system added the following official information to this message.<BR></FONT></FONT><FONT face=Tahoma size=2>
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</FONT></FONT><FONT color=#0000ff><FONT size=2><FONT face=Tahoma>NOTICE OF CONFIDENTIALITY<BR>
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The information in this email, including attachments, may be confidential and/or </FONT></FONT><FONT face=Tahoma size=2>privileged and may contain confidential health information. This email is intended to be reviewed only by the individual or organization named as addressee. If you have received this email in error please notify Senex Services Corp. immediately - by return message to the sender or to </FONT></FONT><A href="mailto:security@senexco.com"><FONT face=Tahoma size=2>security@senexco.com</FONT></A><FONT face=Tahoma color=#0000ff size=2> - and destroy all copies of this message and any attachments. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Senex Services Corp. Confidential health information is protected by state and federal law, including, but not limited to, the Health Insurance Portability and Accountability Act (HIPAA) of </FONT><FONT size=2><FONT face=Tahoma color=#0000ff>1996 and related regulations. <BR>
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