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<DIV><FONT face=Arial size=2>Thank you Michael, I just tried that and still get
the same result.</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=brownmh@senexco.com href="mailto:brownmh@senexco.com">Michael H.
Brown</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=david@hoffmans.us
href="mailto:david@hoffmans.us">David Hoffman</A> ; <A
title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">RT Users Mailing List</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, September 22, 2004
14:24</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [rt-users] Mailgate Help
with Windows Version 3.0.12</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial color=#0000ff size=2>I
believe you need to do one poll for each email address in your conf file so
instead of:</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll
mail.domain.com proto pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url <A
href="http://rt.domain.com:8080/">http://rt.domain.com:8080/</A> --queue
aQueue --action correspond"<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action
correspond"</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>you should have
:</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2>#email1</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll
mail.domain.com proto pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action
correspond"<BR>#email2</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll
mail.domain.com proto pop3</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>username xxx
password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action
correspond"</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV> </DIV>
<P><FONT face=Arial size=2>Thanks,</FONT> <BR><FONT face=Arial
size=2> mhb</FONT> </P>
<P><FONT face=Arial size=2>Michael H. Brown</FONT> <BR><FONT face=Arial
size=2>Network Administrator</FONT> <BR><FONT face=Arial size=2>Senex Services
Corp.</FONT> <BR><FONT face=Arial size=2>317.613.3000 ext. 217</FONT>
<BR><FONT face=Arial size=2>brownmh@senexco.com</FONT> <BR><FONT face=Arial
size=2><A href="http://www.senexco.com/"
target=_blank>http://www.senexco.com</A></FONT> </P>
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<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>David
Hoffman<BR><B>Sent:</B> Wednesday, September 22, 2004 2:20 PM<BR><B>To:</B>
RT Users Mailing List<BR><B>Subject:</B> [rt-users] Mailgate Help with
Windows Version 3.0.12<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG>I have done a clean installation of
rt-3.0.12.exe.... The only difference is after the fact, I have changed the
port for the RT web interface to 8080.<BR><BR>Here are the contents of my
rt-mailgate.conf file:<BR></STRONG><BR>poll mail.domain.com proto
pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"<BR>username
xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"</FONT></DIV>
<DIV><FONT face=Arial size=2><BR></FONT><FONT face=Arial size=2><STRONG>When
I execute rt-mailgate.bat, I see the following error message and no ticket
is created. <BR></STRONG><BR>fetchmail: starting fetchmail 6.2.5 daemon<BR>1
message for xxx at mail.domain.com (1359 octets).<BR>reading message
xxx@mail.domain.com:1 of 1 (1359 octets) fetchmail: MDA returned nonzero
status 127 not flushed<BR>fetchmail: sleeping at Wed Sep 22 14:16:36
2004<BR></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG>I was able to capture the actual email
from my filesystem and store it in a txt file called test.txt in C:\<BR>When
I execute the following command manually, it creates a ticket as it
should.</STRONG></FONT></DIV>
<DIV><FONT face=Arial size=2> </DIV></FONT>
<DIV><FONT face=Arial size=2>C:\Program Files\OurInternet\Request
Tracker\rt\bin>type \test.txt | perl rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond</FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG></STRONG></FONT> </DIV>
<DIV><FONT face=Arial size=2><STRONG>Has anyone successfully been able to
activate this function?</STRONG></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG></STRONG></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BLOCKQUOTE><!--[object_id=#SID=010500000000000515000000b626a82fe375987b7b204646e9070000#]-->
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