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<DIV><SPAN class=012042219-22092004><FONT face=Arial color=#0000ff size=2>I
believe you need to do one poll for each email address in your conf file so
instead of:</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll mail.domain.com
proto pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"<BR>username xxx
password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action
correspond"</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>you should have
:</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2>#email1</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll mail.domain.com
proto pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action
correspond"<BR>#email2</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>poll mail.domain.com
proto pop3</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial size=2>username xxx
password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action
correspond"</FONT></SPAN></DIV>
<DIV><SPAN class=012042219-22092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV> </DIV>
<P><FONT face=Arial size=2>Thanks,</FONT> <BR><FONT face=Arial
size=2> mhb</FONT> </P>
<P><FONT face=Arial size=2>Michael H. Brown</FONT> <BR><FONT face=Arial
size=2>Network Administrator</FONT> <BR><FONT face=Arial size=2>Senex Services
Corp.</FONT> <BR><FONT face=Arial size=2>317.613.3000 ext. 217</FONT> <BR><FONT
face=Arial size=2>brownmh@senexco.com</FONT> <BR><FONT face=Arial size=2><A
href="http://www.senexco.com/" target=_blank>http://www.senexco.com</A></FONT>
</P>
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<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>David
Hoffman<BR><B>Sent:</B> Wednesday, September 22, 2004 2:20 PM<BR><B>To:</B> RT
Users Mailing List<BR><B>Subject:</B> [rt-users] Mailgate Help with Windows
Version 3.0.12<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG>I have done a clean installation of
rt-3.0.12.exe.... The only difference is after the fact, I have changed the
port for the RT web interface to 8080.<BR><BR>Here are the contents of my
rt-mailgate.conf file:<BR></STRONG><BR>poll mail.domain.com proto
pop3:<BR>username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"<BR>username xxx
password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"</FONT></DIV>
<DIV><FONT face=Arial size=2><BR></FONT><FONT face=Arial size=2><STRONG>When I
execute rt-mailgate.bat, I see the following error message and no ticket is
created. <BR></STRONG><BR>fetchmail: starting fetchmail 6.2.5 daemon<BR>1
message for xxx at mail.domain.com (1359 octets).<BR>reading message
xxx@mail.domain.com:1 of 1 (1359 octets) fetchmail: MDA returned nonzero
status 127 not flushed<BR>fetchmail: sleeping at Wed Sep 22 14:16:36
2004<BR></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG>I was able to capture the actual email
from my filesystem and store it in a txt file called test.txt in C:\<BR>When I
execute the following command manually, it creates a ticket as it
should.</STRONG></FONT></DIV>
<DIV><FONT face=Arial size=2> </DIV></FONT>
<DIV><FONT face=Arial size=2>C:\Program Files\OurInternet\Request
Tracker\rt\bin>type \test.txt | perl rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond</FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG></STRONG></FONT> </DIV>
<DIV><FONT face=Arial size=2><STRONG>Has anyone successfully been able to
activate this function?</STRONG></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG></STRONG></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BLOCKQUOTE></BODY><!--[object_id=#SID=010500000000000515000000b626a82fe375987b7b204646e9070000#]--><P align=left><FONT color=#0000ff><FONT size=2><FONT face=Tahoma>
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