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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For the moment, please disregard my
problem.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>1)<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Probably caused by
directory permission.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>2)<font size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Set “On create to Notify
Requestors and CC’s” caused the autoreply with autoreply template not to be
sent to me. Resolved it by setting the configuration to normal and then
creating another scrip to Notify CC upon creation of the ticket.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b></span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>Jonathan Chen</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Sunday,
September 26, 2004</span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> </span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>5:40 PM</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> </span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Rt-Users</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Should I be
worried after upgrade from 3.0.11 to .12<br>
<b><span style='font-weight:bold'>Importance:</span></b> High</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I got bit too much problems… I’ve upgraded RT and did some
settings change…</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is my system config…</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-Redhat 9</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-MySQL 4.0.21</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-FastCGI</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-RT 3.0.12</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Problem #1 - I should have saved the raw log when the
error showed up. But anyways, I created a ticket via web and when submitting
it. RT spitted out an error and now there is no ticket #792 but when I
refreshed, it created ticket #793….here is what is logged in rt.log</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:06</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004]
[debug]: RT::Date used date::parse to make 2004-10-12 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:07:04</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
1097564824</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(/opt/rt3/lib/RT/Date.pm:189)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:07</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004]
[crit]: Transaction not committed. Usually indicates a software fault. Data
loss may have occurred (/opt/rt3/bin/mason_handler.fcgi:63)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:56</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004]
[debug]: RT::Date used date::parse to make 2004-10-12 </span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:07:04</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
1097564824</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(/opt/rt3/lib/RT/Date.pm:189)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Data loss has occurred because I can not find any trace of
Ticket #792 but 793 replaced 792 after refresh. Because the above error, I am
worried about db corruption or the same problem happening again.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Problem #2 - I’ve made this change in RT_SiteConfig</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Set($ParseNewMessageForTicketCcs , true);</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Its doing its job of adding the CC person on the ticket
and also reply to the CC person of the ticket is being created. For some
reason its NOT replying to the requestor of the new ticket being created. Is
it because the requestor is a privileged user that its not responding back
and to make it respond back I need to turn on NotifyActor?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
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