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<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I got bit too much problems… I’ve upgraded RT and did some
settings change…</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is my system config…</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-Redhat 9</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-MySQL 4.0.21</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-FastCGI</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>-RT 3.0.12</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Problem #1 - I should have saved the raw log when the error
showed up. But anyways, I created a ticket via web and when submitting it.
RT spitted out an error and now there is no ticket #792 but when I refreshed,
it created ticket #793….here is what is logged in rt.log</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:06</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004] [debug]:
RT::Date used date::parse to make 2004-10-12 </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:07:04</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 1097564824</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Date.pm:189)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:07</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004] [crit]:
Transaction not committed. Usually indicates a software fault. Data loss may
have occurred (/opt/rt3/bin/mason_handler.fcgi:63)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Mon Sep 27 00</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>14:56</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 2004] [debug]:
RT::Date used date::parse to make 2004-10-12 </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>00:07:04</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> 1097564824</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Date.pm:189)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Data loss has occurred because I can not find any trace of
Ticket #792 but 793 replaced 792 after refresh. Because the above error, I am
worried about db corruption or the same problem happening again.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Problem #2 - I’ve made this change in RT_SiteConfig</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Set($ParseNewMessageForTicketCcs , true);</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Its doing its job of adding the CC person on the ticket and
also reply to the CC person of the ticket is being created. For some reason its
NOT replying to the requestor of the new ticket being created. Is it because
the requestor is a privileged user that its not responding back and to make it
respond back I need to turn on NotifyActor?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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