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<DIV><FONT face=Arial size=2>Hey Guys,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have a couple of questions relating to using
email to update / create tickets.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1) What is the minimum information I need in
the subject line for the email to be appended to an existing
ticket?</FONT></DIV>
<DIV><FONT face=Arial size=2>2) Currently if the subject line doesn't
match an existing ticket, RT creates a new ticket. Can this be
prevented? Ie send a bounce back to the person sending the original
email?? </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Does this make sense?!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Stevo</FONT></DIV>
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