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<DIV><SPAN class=864152809-15102004><FONT face=Arial size=2>If a mail message
comes into RT with an attachment it's added to the ticket history successfully
and the attachment shown as a link. However, when RT sends out that same message
to the watcher or cc's the attachment becomes an inline base64 encoded 'mess of
characters'. </FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial size=2>Snipet of what
happens in the message:</FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=864152809-15102004><FONT size=2>
<P>------------=_1096621643-2484-2</P>
<P>Content-Type: application/octet-stream; name="MDP.fdl"</P>
<P>Content-Disposition: inline; filename="MDP.fdl"</P>
<P>Content-Transfer-Encoding: base64</P>
<P>PCBGTUYgMS4zID4KCjs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7</P>
<P>Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Cjs7Owo7OzsgICAgIFdPUktYUEVSVCBG</P>
<P>TE9XIERFRklOSVRJT04KOzs7Cjs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7Ozs7</P>
<P> </P>
<P><FONT face=Arial></FONT> </P>
<P><FONT face=Arial></FONT> </P></FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial size=2>Do I need to change
a setting in my RT configuration, my rt-mailgate or even at the exchange
server?</FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial size=2>Any suggestions
please?</FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial size=2>One of the biggest
advantages of RT in our situation is this mail oriented mode of
operation.</FONT></SPAN></DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=864152809-15102004><FONT face=Arial
size=2>Neville</FONT></SPAN></DIV></BODY></HTML>