<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2653.12">
<TITLE>Help - RTFM bugs with Rights ?</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2 FACE="Arial">I installed RTFM-2.0.4.tar.gz on top of RT 3.2.2. Either I am missing something simple, or there are bugs in RTFM with setting rights in RTFM. We love the product, but this situation makes it difficult to use it for a large population of general users. We really would love to identify fixes.</FONT></P>
<P><B><FONT SIZE=2 FACE="Arial">1)</FONT></B><FONT SIZE=2 FACE="Arial"> I started with a user who had no ACL's for RTFM at all. I found that I do the following, none of which I think should be possible for a user with no ACL's:</FONT></P>
<UL>
<UL><LI><FONT SIZE=2 FACE="Arial">see article title and description from overview</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">select article from overview</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">see article history</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">modify article title and description</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">see custom fields</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">modify custom field descriptions, fields, values, etc. </FONT></LI>
<BR>
</UL></UL>
<P><B><FONT SIZE=2 FACE="Arial">2)</FONT></B> <FONT SIZE=2 FACE="Arial">By adding ACL's individually so that only one ACL was present at any time, the following ACL's made no changes in rights from what was present above in #1</FONT></P>
<UL>
<UL><LI><FONT SIZE=2 FACE="Arial">AdminClass</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">AdminValues</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">CreateArticle</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">ModifyArticle</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">ShowArticle</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">ShowArticleHistory</FONT></LI>
<LI><FONT SIZE=2 FACE="Arial">ShowCustomField</FONT></LI>
</UL></UL>
<P><FONT SIZE=2 FACE="Arial">Attached is a spreadsheet mapping rights to ACL's: </FONT>
<BR><FONT SIZE=2 FACE="Arial"> <FONT FACE="Arial" SIZE=2 COLOR="#000000"> <<rtfm_privs_chart.xls>> </FONT></FONT>
<BR><FONT SIZE=2 FACE="Arial">Can these problems be rectified so that we can truly restrict which rights general users have? THANKS!</FONT>
</P>
</BODY>
</HTML>