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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We run RT 3.0.10 with mysql. When we create a new user and
click the “Let this user be granted rights” we got some problems. The
application just hangs for several minutes and the browsers display an “Internal
Server Error Message”. We don’t have to restart RT after this has happened.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The RT log doesn’t display anything related to this
problem. And here is the data from apache:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>--------------------------Apache log:------------------------------------------------------------------------------------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Mon Oct 25 10:33:09 2004] [error] [client 129.242.6.229]
FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted:
idle timeout (300 sec), referer:
http://rt.orakel.uit.no/Admin/Users/Modify.html?Create=1</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Mon Oct 25 10:33:09 2004] [error] [client 129.242.6.229]
FastCGI: incomplete headers (0 bytes) received from server
"/opt/rt3/bin/mason_handler.fcgi", referer: <a
href="http://rt.orakel.uit.no/Admin/Users/Modify.html?Create=1">http://rt.orakel.uit.no/Admin/Users/Modify.html?Create=1</a></span></font></p>
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<p class=MsoNormal style='border:none;padding:0cm'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
</div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I wonder if someone has had the same problem, and if someone
knows how we can fix this.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I don’t know how to log fastcgi and mason, so maybe
someone can tell me that to?</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----------</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hilde T. Lauvset</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
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