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<DIV><SPAN class=340224114-02112004><FONT face=Arial
size=2>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial size=2>We would like to
enable paging for new tickets created in the urgent queue.</FONT></SPAN></DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial size=2>Upon ticket
creation, we need to run a shell command to use qpage to actually page the
admins and tell them a new urgent ticket just came in...</FONT></SPAN></DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial size=2>It's just a matter
of running a shell command basically but I would like to know what's the best
way to do it?</FONT></SPAN></DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=340224114-02112004><FONT face=Arial size=2>at the rt-mailgate
level or in a user defined scrip action ?</FONT></SPAN></DIV>
<DIV><SPAN class=340224114-02112004></SPAN><FONT face=Arial><FONT size=2>A<SPAN
class=340224114-02112004>nybody else used it ?</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=340224114-02112004></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=340224114-02112004>Thanks</SPAN></FONT></FONT></DIV>
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size=2></FONT></SPAN> </DIV></BODY></HTML>