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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here’s a good archive<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="http://www.gossamer-threads.com/lists/rt/users/"
title="http://www.gossamer-threads.com/lists/rt/users/">http://www.gossamer-threads.com/lists/rt/users/</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>you can use custom fields to break things down inside of
queues either departments in the email problems or vice versa so flip a coin<font
color=navy><span style='color:navy'><o:p></o:p></span></font></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ronald Nissley
[mailto:ronn@emm.org] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 24 November 2004 21:29<br>
<b><span style='font-weight:bold'>To:</span></b> Request Tracker<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Newbie
question about queues</span></font><font size=3><span style='font-size:12.0pt'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
11.5pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Is there a good argument for queue naming schemes? Does it
make more sense to give a queue name related to a type of problem (e.g. e-mail,
etc.) vs. departmental (e.g. HR, etc.)?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>I apologize if this has been already answered. I
haven’t yet found a good way to search rt-users archives.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Thank you for your time and consideration,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><o:p></o:p></p>
<p class=MsoAutoSig><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Ron</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
11.5pt'> <o:p></o:p></span></font></p>
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