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<TITLE>RE: [rt-users] Rt generating duplicate tickets with new ticket numbers</TITLE>
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<P><FONT SIZE=2>No, I'm actually not sure, and suspect this is what's happening. The time frame continues to decrease. The first day it was every hour, but it's down to every 6 hours now. I wanted to know if anyone else has seen this problem? </FONT></P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Todd Chapman [<A HREF="mailto:rt@chaka.net">mailto:rt@chaka.net</A>] </FONT>
<BR><FONT SIZE=2>Sent: Monday, November 29, 2004 9:30 AM</FONT>
<BR><FONT SIZE=2>To: Rebecca Coleman</FONT>
<BR><FONT SIZE=2>Cc: 'rt-users@lists.bestpractical.com.'</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket numbers</FONT>
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<P><FONT SIZE=2>Are you sure your mail system isn't somehow sending the message multiple times? How far apart are the duplicates? Hours? Minutes?</FONT></P>
<P><FONT SIZE=2>-Todd</FONT>
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<P><FONT SIZE=2>On Mon, Nov 29, 2004 at 09:32:26AM -0500, Rebecca Coleman wrote:</FONT>
<BR><FONT SIZE=2>> Friday morning our mysql server (the one we have our rt database on) </FONT>
<BR><FONT SIZE=2>> went down for about 4 hours. There were a few emails sent into the rt </FONT>
<BR><FONT SIZE=2>> system during those 4 hours and for those emails, rt is generating new </FONT>
<BR><FONT SIZE=2>> a new ticket every 4 hours or so. The new ticket is identical to the </FONT>
<BR><FONT SIZE=2>> original ticket except that each new ticket has a new ticket number. </FONT>
<BR><FONT SIZE=2>> I'm using mysql 3.2.3 and rt RT 3.0.7_01 running on redhat linux </FONT>
<BR><FONT SIZE=2>> enterprise edition. Anyone ever seen this before or have any idea </FONT>
<BR><FONT SIZE=2>> what loop this ticket is stuck in? A loop that depends on mysql being </FONT>
<BR><FONT SIZE=2>> up and running is my guess.....but where would I find it, and how would I stop it?</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> </FONT>
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<P><FONT SIZE=2>> _______________________________________________</FONT>
<BR><FONT SIZE=2>> <A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" TARGET="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Be sure to check out the RT wiki at <A HREF="http://wiki.bestpractical.com" TARGET="_blank">http://wiki.bestpractical.com</A></FONT>
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