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<TITLE>RE: [rt-users] Rt generating duplicate tickets with new ticket nu mbers</TITLE>
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<P><FONT SIZE=2>I looked at three of the tickets created by the same email. The absolute only difference in the headers are as follows:</FONT></P>
<P><FONT SIZE=2>One of the three has this:</FONT>
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<P><FONT SIZE=2>Content-Type: text/plain</FONT>
<BR><FONT SIZE=2>X-RT-Original-Encoding: utf-8</FONT>
<BR><FONT SIZE=2>Content-Length: 4156</FONT>
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<P><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2>The other two are identical completely and have this:</FONT>
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<P><FONT SIZE=2>content-type: text/plain; charset="utf-8"</FONT>
<BR><FONT SIZE=2>X-RT-Original-Encoding: ascii</FONT>
<BR><FONT SIZE=2>Content-Length: 4156</FONT>
<BR><FONT SIZE=2> </FONT>
<BR><FONT SIZE=2>The Date is the same, everything is exactly the same (cut n pasted headers into files and diffed files).</FONT>
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<P><FONT SIZE=2>I'm looking into the possiblity of the mail server sending and resending. The way I think it works is that the mail server tries to deliver the email to a mail box on the machine running rt, qmail on that machine directs the mail to rt's mailgate, then rt's mailgate script grabs the email and creates the tickets. I see that rt-mailgate has a default time out of 180 seconds (3 minutes). But what does rt-mailgate do when it times out? What does it communicate back to the mailserver? </FONT></P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: 'Todd Chapman' [<A HREF="mailto:rt@chaka.net">mailto:rt@chaka.net</A>] </FONT>
<BR><FONT SIZE=2>Sent: Monday, November 29, 2004 11:22 AM</FONT>
<BR><FONT SIZE=2>To: Rebecca Coleman</FONT>
<BR><FONT SIZE=2>Cc: 'rt-users @ lists. bestpractical. com. '</FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu mbers</FONT>
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<P><FONT SIZE=2>What does your mail log say?</FONT>
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<P><FONT SIZE=2>If you open both tickets and click on "Full headers", are the chain of "Received" headers different at all?</FONT>
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<P><FONT SIZE=2>-Todd</FONT>
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<P><FONT SIZE=2>On Mon, Nov 29, 2004 at 10:30:06AM -0500, Rebecca Coleman wrote:</FONT>
<BR><FONT SIZE=2>> No, I'm actually not sure, and suspect this is what's happening. The </FONT>
<BR><FONT SIZE=2>> time frame continues to decrease. The first day it was every hour, </FONT>
<BR><FONT SIZE=2>> but it's down to every 6 hours now. I wanted to know if anyone else </FONT>
<BR><FONT SIZE=2>> has seen this problem?</FONT>
<BR><FONT SIZE=2>> </FONT>
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