<HTML><HEAD><BASE TARGET="_blank"><STYLE>P { MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px} BODY {FONT-FAMILY: arial;FONT-SIZE:10pt;}</STYLE></HEAD><BODY BGCOLOR="#ffffff">Well it seems that none of those files were found in the correct spot. I seem to be having some trouble with the way the Debian package installs and getting all the right files for RTFM to go to the right places. Does anyone have any suggestions. I did a clean install of Debain again and I currently have RT 3.2 running successfully, but I just can't get RTFM to install. Or could someone just point me to the correct place to find some Debian install documentation? I have the .pdf file but that's very generic and not very helpful. I know there has to be someone out there who has used the "apt-get install" procedure to get RT 3.2 running and RTFM. Thanks in advance for all your help, you guys are great. <BR>
<BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial; BACKGROUND-COLOR: #e4e4e4; font-color: black"><B>From:</B> "Roedel, Mark" <MarkRoedel@letu.edu></DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> "Caleb" <caleb@earnware.com>, rt-users@lists.bestpractical.com</DIV>
<DIV style="FONT: 10pt arial"><B>CC:</B> </DIV>
<DIV style="FONT: 10pt arial">
<DIV style="FONT: 10pt arial"><B>Date:</B> 12/1/2004 6:22:08 AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [rt-users] Request Traker 3.2 and RTFM 2.0.4</DIV>
<DIV><BR></DIV>
<DIV style="PADDING-RIGHT: 0px; PADDING-LEFT: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; BACKGROUND-COLOR: #ffffff"><BASE target=_blank><X_HTML><X_HEAD><X_META content="text/html; charset=us-ascii" http-equiv="Content-Type"><BASE target=_blank>
<STYLE>P { MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px} BODY {FONT-FAMILY: arial;FONT-SIZE:10pt;}</STYLE>
<X_META content="MSHTML 6.00.2900.2523" name="GENERATOR"></X_HEAD><X_BODY bgColor="#ffffff">
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>RTFM 2.0.4 is working quite nicely with RT 3.2.2 here.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>On our system, the library that's referenced in your error message appears at <rt-basedir>/lib/RT/FM.pm...does it exist at that location on your system? Are permissions on it set appropriately?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>--</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>Mark Roedel</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>Web Programmer / Analyst</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>LeTourneau University</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004></SPAN> </DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma><B>From:</B> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Caleb<BR><B>Sent:</B> Tuesday, November 30, 2004 11:53 AM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Request Traker 3.2 and RTFM 2.0.4<BR></FONT><BR></DIV>
<DIV></DIV>
<P>I have recently done a fresh install of Debian in order to upgrade our system to RT 3.2. I had no problem with the apt-get install of RT but I seem to be having some problems with the database. I did have a backup of our 3.0.11 database and when restored that RT worked fine. My question is this though, does RTFM 2.0.4 work with RT 3.2? And if so could someone point me in the right direction. I was able to get RTFM installed but after I log into RT I get the following error:</P>
<P> </P>
<P><FONT face=Verdana size=1>Error during compilation of /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:<BR>Can't locate RT/FM.pm in @INC (@INC contains: /usr/local/share/request-tracker3.2/lib /usr/share/request-tracker3.2/lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.<BR><BR>Stack:<BR>[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]<BR>[RT/FM.pm:20]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:534]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:311]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:892]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:996]<BR>[/usr/share/request-tracker3.2/html/Elements/Callback:81]<BR>[/usr/share/request-tracker3.2/html/autohandler:212]<BR>BEGIN failed--compilation aborted at /usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line 20.<BR><BR>Stack:<BR>[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:534]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:311]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:892]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:996]<BR>[/usr/share/request-tracker3.2/html/Elements/Callback:81]<BR>[/usr/share/request-tracker3.2/html/autohandler:212]</FONT></P>
<P><FONT face=Verdana size=1></FONT> </P>
<P><FONT face=Verdana size=1></FONT> </P>
<P>Any help would be <SPAN style="FONT-SIZE: 10pt; mso-bidi-font-family: Arial">appreciated</SPAN>. <BR><BR>Caleb Peters<BR><BR>----------------------------------------------<BR>Technical Support<BR>Earnware Corporation <BR>----------------------------------------------</P></BLOCKQUOTE></X_BODY></X_HTML></DIV></DIV></BLOCKQUOTE></BODY></HTML>