<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii"><BASE
target=_blank>
<STYLE>P { MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px} BODY {FONT-FAMILY: arial;FONT-SIZE:10pt;}</STYLE>
<META content="MSHTML 6.00.2900.2523" name=GENERATOR></HEAD>
<BODY bgColor=#ffffff>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>RTFM
2.0.4 is working quite nicely with RT 3.2.2 here.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT
color=#0000ff></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>On
our system, the library that's referenced in your error message appears at
<rt-basedir>/lib/RT/FM.pm...does it exist at that location on your
system? Are permissions on it set appropriately?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT
color=#0000ff></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT
color=#0000ff>--</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>Mark
Roedel</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT color=#0000ff>Web
Programmer / Analyst</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004><FONT
color=#0000ff>LeTourneau University</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=825012014-01122004></SPAN> </DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of
</B>Caleb<BR><B>Sent:</B> Tuesday, November 30, 2004 11:53 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Request Traker
3.2 and RTFM 2.0.4<BR></FONT><BR></DIV>
<DIV></DIV>
<P>I have recently done a fresh install of Debian in order to upgrade our
system to RT 3.2. I had no problem with the apt-get install of RT but I seem
to be having some problems with the database. I did have a backup of our
3.0.11 database and when restored that RT worked fine. My question is this
though, does RTFM 2.0.4 work with RT 3.2? And if so could someone point me in
the right direction. I was able to get RTFM installed but after I log into RT
I get the following error:</P>
<P> </P>
<P><FONT face=Verdana size=1>Error during compilation of
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:<BR>Can't
locate RT/FM.pm in @INC (@INC contains:
/usr/local/share/request-tracker3.2/lib /usr/share/request-tracker3.2/lib
/etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line
20.<BR><BR>Stack:<BR>[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]<BR>[RT/FM.pm:20]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:534]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:311]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:892]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:996]<BR>[/usr/share/request-tracker3.2/html/Elements/Callback:81]<BR>[/usr/share/request-tracker3.2/html/autohandler:212]<BR>BEGIN
failed--compilation aborted at
/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default line
20.<BR><BR>Stack:<BR>[/usr/share/request-tracker3.2/html/Callbacks/RTFM/autohandler/Default:20]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:534]<BR>[/usr/share/perl5/HTML/Mason/Interp.pm:311]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:892]<BR>[/usr/share/perl5/HTML/Mason/Request.pm:996]<BR>[/usr/share/request-tracker3.2/html/Elements/Callback:81]<BR>[/usr/share/request-tracker3.2/html/autohandler:212]</FONT></P>
<P><FONT face=Verdana size=1></FONT> </P>
<P><FONT face=Verdana size=1></FONT> </P>
<P>Any help would be <SPAN
style="FONT-SIZE: 10pt; mso-bidi-font-family: Arial">appreciated</SPAN>.
<BR><BR>Caleb
Peters<BR><BR>----------------------------------------------<BR>Technical
Support<BR>Earnware Corporation
<BR>----------------------------------------------</P></BLOCKQUOTE></BODY></HTML>