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<TITLE>Re: [rt-users] Rt generating duplicate tickets with new ticket nu mbers</TITLE>
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<DIV dir=ltr align=left><SPAN class=599051914-02122004><FONT face=Arial
color=#0000ff size=2>We have another email generating dups - this time no mysql
downtime. I'm going to set the timeout on rtmailgate up from it's default
180 seconds and hope for the best.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Amirian, Brian
[mailto:brian.amirian@viacom.com] <BR><B>Sent:</B> Wednesday, December 01, 2004
11:48 PM<BR><B>To:</B> Todd Chapman; Rebecca Coleman<BR><B>Cc:</B> rt-users @
lists. bestpractical. com. <BR><B>Subject:</B> RE: [rt-users] Rt generating
duplicate tickets with new ticket nu mbers<BR></FONT><BR></DIV>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I've seen this problem with
and every time the email had an attachment. For me, it's been few and far
between so it's just been dealt with by deleting the mail and merging or
deleting the dups.</FONT></DIV></DIV>
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