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<TITLE>RE: [rt-users] Rt generating duplicate tickets with new ticket nu mbers</TITLE>
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<P><FONT SIZE=2>Yep. I just checked it - rather large attachment. How can I increase the timeout for rt-mailgate? Any ideas? </FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Todd Chapman [<A HREF="mailto:rt@chaka.net">mailto:rt@chaka.net</A>] </FONT>
<BR><FONT SIZE=2>Sent: Thursday, December 02, 2004 10:02 AM</FONT>
<BR><FONT SIZE=2>To: Rebecca Coleman</FONT>
<BR><FONT SIZE=2>Cc: rt-users @ lists. bestpractical. com. </FONT>
<BR><FONT SIZE=2>Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu mbers</FONT>
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<P><FONT SIZE=2>Does the e-mail have attachments?</FONT>
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<P><FONT SIZE=2>On Thu, Dec 02, 2004 at 09:15:10AM -0500, Rebecca Coleman wrote:</FONT>
<BR><FONT SIZE=2>> We have another email generating dups - this time no mysql downtime. </FONT>
<BR><FONT SIZE=2>> I'm going to set the timeout on rtmailgate up from it's default 180 </FONT>
<BR><FONT SIZE=2>> seconds and hope for the best.</FONT>
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