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<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'>Is there a way to modify RT to allow showing all tickets that are
associated with a particular queue regardless of the owner? In other
words, we have a groups of staff that work different shifts. When one
technician ends his shift and was working on a particular issue or project, he
writes the appropriate data into the ticket. Whoever the next technician
that may come in should be able to see all tickets that are associated with
that queue and pick up the priority ones that need to continue on. I
know they could do a search but it would be nicer if they were displayed on the
main screen. Maybe just have a “special” user that could see
them all and then have a “ticket center computer” logged in at all
times at that user?</span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'>Just having the technician assign it to someone else leaves chance for
failure if that particular technician calls in sick or happens to be on
vacation.</span></font></p>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks in advance for any input.</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Patrick</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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