<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Message</TITLE>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>Hi
everybody,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=970032311-27122004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>I'm using RT
3.0.10</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=970032311-27122004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>I'd like to include
in the "Ticket Resolved model" the content of the comment sent to the admin
groupe when resolving a ticket.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=970032311-27122004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>Instead of sending a
generic resolved message to the client and an another to the admin group, i'd
like to send one including the content of the resolved ticket (sent to the admin
group) to the client and an another including the link to the admin group as it
is already preconfigured.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=970032311-27122004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>can somebody help me
?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=970032311-27122004></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=970032311-27122004>Thanks
!</SPAN></FONT></DIV></BODY></HTML>