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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>First some system notes:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT 3.2.1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Perl 5.8.5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Apache 1.3.33<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> - mod_perl 1.27<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Postfix 2.1.5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am creating an instance of RT and when I send an HTML
format message to the box, I get the following error in postfix:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:8.0pt;
font-family:"Courier New"'>Jan 6 15:23:10 [postfix/local] 6FA72363E:
to=<it_test@xxx.xxx.xxx.xxx>, relay=local, delay=3, status=deferred
(temporary failure. Command output: RT server error. The RT server which
handled your email did not behave as expected. It said: <html><body>
<p align="center"><font face="Verdana, Arial,
Helvetica, sans-serif"><b>System
error</b></font></p> <table border="0"
cellspacing="0" cellpadding="1">
<tr> <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif"
size="-2"><b>error:</b> </font></td>
<td align="left" valign="top"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-2">Can't
locate object method "init" via package
"MIME::Decoder::QuotedPrint" at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm
line 179.<br></font></td> </tr>
<tr> <td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif"
size="-2"><b>context:</b> </font></td>
<td align="left" valign="top" nowrap="nowrap"><font
face="Verdana, Arial, Helvetica, sans-serif"
size="-2"> <table border="0"
cellpadding="0"
cellspacing="0"> <tr>
<td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"><b>...</b> </font></td>
<td align="left" valign="top"
nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"></font></td>
</tr>
<tr> <td nowrap="nowrap"
align="left" valign="top"><font face="Verdana,
Arial, Helvetica, sans-serif"
size="-2"><b>175:</b> </font></td>
<td align="left" valign="top"
nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-serif" size="-2"> unless (eval
"require '$concrete_path';")
{</font></td>
</tr> <tr>
<td nowrap="nowrap" align="left"
valign="top"><font face="Verdana, Arial, Helvetica,
sans-serif"
size="-2"><b>176:</b> </font></td>
<td align="left" valign="top"
nowrap="nowrap"><font face="Verdana, Arial, Helvetica,
sans-<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Or for the HTML impaired:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>error:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font>
<font size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'>Can't
locate object method "init" via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 179.<br>
<b><span style='font-weight:bold'>context:</span></b> </span></font> <font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'><o:p></o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>...</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>175:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>unless (eval "require '$concrete_path';") {</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>176:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I know that I have permissions and everything setup
correctly since when I send a plaintext email, it creates a ticket as expected.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any thoughts? Let me know if there’s any other
information you need.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ryan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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