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<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>To confirm my suspicions about SQL problem I
connected to the database and made a select from some tickets and its current
Type<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>mysql> SELECT id, type <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'> -> FROM Tickets<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'> -> WHERE id between
17 and 19;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>+----+---------------+<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>| id | type |<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>+----+---------------+<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>| 17 | Investigation |<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>| 18 | ticket |<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>| 19 | |<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Courier New"'>+----+---------------+<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>As you can see when RTIR adds the comment it changes
the type of the ticket to nothing, can someone give my a clue of sql statements
location?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Thanks in advance.<o:p></o:p></span></font></p>
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