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<DIV><SPAN class=421172721-13012005><FONT face=Arial size=2>I added
"waiting_for_response" as an "active" status value under RT_SiteConfig.pm
. This choice does show up under the status select option. However,
if I choose it, it will say </FONT></SPAN></DIV>
<DIV><SPAN class=421172721-13012005><FONT face=Arial size=2>Status: illegal
value for Status</FONT></SPAN></DIV><FONT face=Arial size=2></FONT><FONT
face=Arial size=2></FONT>
<DIV align=left><BR><SPAN class=421172721-13012005></SPAN><FONT face=Arial><FONT
size=2>D<SPAN class=421172721-13012005>o I need to add this choice in the
Ticket.pm too ? I thought adding under RT_SiteConfig.pm would be
enough</SPAN></FONT></FONT><BR></DIV>
<DIV align=left><SPAN class=421172721-13012005></SPAN><FONT face=Arial><FONT
size=2>I<SPAN class=421172721-13012005>'m running RT 3.4rc3, apache 2.0,
modperl2</SPAN></FONT></FONT><BR><SPAN class=421172721-13012005></SPAN><FONT
face=Arial><FONT size=2>T<SPAN
class=421172721-13012005>hanks</SPAN></FONT></FONT><BR> </DIV>
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<P><FONT face="Verdana, Arial, Helvetica, sans-serif" size=1>Mai
Le<BR>System Administrator<BR>Tel: 650.298.5950<BR>Cell:
510.409.8073<BR>Fax: 650.298.4601<BR>IT Helpdesk: 877-367-6458 (Internal
x13123)</FONT> <BR><FONT face="Verdana, Arial, Helvetica, sans-serif"
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