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<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>I'm hoping that
someone else out there might have the same requirements as I do and has found a
way to satisfy them.</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>I'd like to have
things set up such that multiple users can all be logically linked together by
their company/organization. In doing so, I'd like all tickets created by
one user who is a member of a particular organization to be viewable by all
other members of that organization.</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>If that's not clear
enough, here is a for-instance:</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>Let's say I have two
clients - Client A and Client B. I have 4 users set up in
RT:</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>Users bob and john
are employees of Client A</FONT></SPAN></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=629423218-20012005>Users joe and
tom are employees of Client B</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=629423218-20012005></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=629423218-20012005>If
user bob creates a ticket, I'd like for john to be able to see that ticket
when he logs in, but joe and tom cannot. If user joe creates a ticket, tom
can see it, but bob and john cannot.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=629423218-20012005></SPAN></FONT></FONT> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>I'm positive that
there is a way to do this, since I haven't found anything that RT can't do
yet. I can think of one way which is writing a scrip that adds all users
that have the same organization value as the requestor to the CC list of a
ticket and then granting correct permissions to CCs, but that just seems dirty
and cumbersome.</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>Thanks a
bunch.</FONT></SPAN></DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=629423218-20012005><FONT face=Arial size=2>Jonathan
Reeder</FONT></SPAN></DIV></BODY></HTML>