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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Hi list,</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" /><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Using RT version 3.0.11</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Let’s say following user has privileged account in RT:</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Username: Fullname</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Email: </FONT><A href="mailto:Fullname@company.com"><FONT
face="Times New Roman" size=3>Fullname@company.com</FONT></A></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>When creating ticket by E-mail, new account creates automatically (Self
Service) with following:</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=DE
style="mso-ansi-language: DE"><FONT face="Times New Roman" size=3>Username:
</FONT></SPAN><A href="mailto:Fullname@company.com"><SPAN lang=DE
style="mso-ansi-language: DE"><FONT face="Times New Roman"
size=3>Fullname@company.com</FONT></SPAN></A><SPAN lang=DE
style="mso-ansi-language: DE"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=DE
style="mso-ansi-language: DE"><FONT face="Times New Roman" size=3>Email:
</FONT></SPAN><A href="mailto:Fullname@company.com"><SPAN lang=DE
style="mso-ansi-language: DE"><FONT face="Times New Roman"
size=3>Fullname@company.com</FONT></SPAN></A><SPAN lang=DE
style="mso-ansi-language: DE"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=DE
style="mso-ansi-language: DE"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>So here is my question:</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>I’m interested in how to prevent creation of such account and force RT to
recognize users by Email, meaning that if privileged account exists in system,
then handle incoming requestor as same user, and vice versa.</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>I believe that such option exists in RT so if anyone experienced please
point me to right direction.</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Thanks,</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><o:p><FONT face="Times New Roman"
size=3> </FONT></o:p></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Best</FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><FONT face="Times New Roman"
size=3>Eduard</FONT></P></FONT></DIV></BODY></HTML>