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<DIV dir=ltr align=left><SPAN class=907410322-26012005><FONT face=Arial
color=#000080 size=2>If you look at html/Ticket/Elements/ShowHistory, you will
notice that it iterates through each Transaction. But before doing
anything with the transaction, it invokes the callback "SkipTransaction".
So it appears that you might be able to implement this callback and have it
accept only the first 5 updates to the ticket.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Chance
Ervin<BR><B>Sent:</B> Wednesday, January 26, 2005 11:58 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Showing only
recent ticket history<BR></FONT><BR></DIV>
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<DIV id=idOWAReplyText63905 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>When a ticket is very
long, it can take a long time to build the html on the display
page.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Is there a way to only display
something like "only the last 5 updates to the ticket"? Or some magical number
which may be site independent?</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>This is usually still relevant to the
ticket, and wouldn't take forever to load.</FONT></DIV>
<DIV dir=ltr> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Another button could be placed to see full
ticket history, I suppose.</FONT></DIV>
<DIV dir=ltr> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Has anyone worked on, or thought about
this?</FONT> </DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT> </DIV></DIV>
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<DIV><FONT face=Arial color=#000000 size=2>
<DIV><FONT face=Arial size=2>-- <BR>-----------------------------<BR>InteleNet
Communications Inc.
"Help me help you."<BR>Chance Ervin -
SCSA
-- Jerry Maguire<BR>Oracle Certified Professional<BR>Systems
Engineer</FONT></DIV></FONT></DIV></DIV></BODY></HTML>