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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><A
href="http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage">http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage</A></FONT></DIV>
<DIV dir=ltr align=left><A href="ftp://anonftp.mqsoftware.com/kfh/RT/"><FONT
face=Arial size=2>ftp://anonftp.mqsoftware.com/kfh/RT/</FONT></A><FONT
face=Arial color=#0000ff size=2> <BR></FONT></DIV><SPAN
class=440584909-07022005></SPAN><FONT face=Arial><FONT color=#0000ff><FONT
size=2>Valter<SPAN class=440584909-07022005></SPAN></FONT></FONT></FONT><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Ravin
Mathoora<BR><B>Sent:</B> Monday, February 07, 2005 10:48 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Reporting and
stats<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi, I have just implemented the RT
helpdesk and we are putting it through a testing
phase.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does anyone know if RT generates
reports/statistics….if not, is anyone doing this via another
tool/concept?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any ideas would be
great.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks in
advance<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Best
Regards,</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ravin</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: silver; FONT-FAMILY: Arial">_________________________________</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><IMG id=_x0000_i1025 height=41
src="cid:440584909@07022005-1C31" width=40 align=baseline
border=0><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Ravin
Mathoora</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Managed Services
Team, Virtual Access (<st1:country-region w:st="on"><st1:place
w:st="on">Ireland</st1:place></st1:country-region>)
Ltd.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Unit 18,
<st1:PlaceName w:st="on">Trinity</st1:PlaceName> <st1:PlaceType
w:st="on">College</st1:PlaceType> <st1:City w:st="on">Enterprise</st1:City>
Centre, <st1:address
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=0 w:st="on"><st1:Street w:st="on">Pearse Street</st1:Street>, <st1:City
w:st="on">Dublin</st1:City></st1:address> 2, <st1:country-region
w:st="on"><st1:place
w:st="on">Ireland</st1:place></st1:country-region></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Tel:+353 1 604 1827
Fax: +353 1 670 5380</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>