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<DIV><FONT face=Arial size=2><SPAN class=943514403-11022005><FONT face=Arial
size=2><SPAN class=686065803-11022005>Question is why if I change these <FONT
color=#ff0000>$rtname</FONT> and <FONT
color=#ff0000>$CorrespondAddress</FONT></SPAN></FONT></DIV>
<DIV>
<DIV><FONT face=Arial color=#ff0000 size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>Why do they still
appear as what was originally assigned ?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005> - Do you have
to restart the Web ?, RT? or wot to get it to reload these
values.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>and Likewise also in
initildata:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005> why don't
changes get reflected in the emails:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005> ie adding
"<FONT color=#ff0000>BLAH BLAH BLAH"</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>See very bottom for
returned email :</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>These Codes comes
from </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005><SPAN
class=686065803-11022005><FONT face=Arial
size=2>================================================================</FONT></SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005>~rt-3.2.1/etc/RT_SiteConfig.pm</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005><FONT face=Arial
size=2>================================================================</FONT></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># $rtname the string that RT will look for in mail
messages to<BR># figure out what ticket a new piece of mail belongs
to</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># Your domain name is recommended, so as not to
pollute the namespace.<BR># once you start using a given tag, you should
probably never change it.<BR># (otherwise, mail for existing tickets won't get
put in the right place</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=686065803-11022005>#</SPAN>Set($rtname ,
"adl.ap.freescale.net");</FONT></FONT></DIV>
<DIV>
<DIV><FONT face=Arial color=#ff0000 size=2>Set($rtname , "<SPAN
class=686065803-11022005>RT</SPAN>");</FONT></DIV></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># RT is designed such that any mail which already
has a ticket-id associated<BR># with it will get to the right place
automatically.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2># $CorrespondAddress and $CommentAddress are the
default addresses<BR># that will be listed in From: and Reply-To: headers of
correspondence<BR># and comment mail tracked by RT, unless overridden by a
queue-specific<BR># address.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>#Set($CorrespondAddress ,
'RT_CorrespondAddressNotSet');<BR><FONT color=#ff0000>Set($CorrespondAddress ,
'rtadmin');</FONT><BR></FONT></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2>================================================================</FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005>================================================================</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005><SPAN
class=686065803-11022005>~rt-3.2.1/etc/initialdata</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005>================================================================</SPAN></FONT></DIV></SPAN></FONT></DIV></FONT></SPAN></DIV>
<DIV><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office"
/><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceType"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceName"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="Street"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="address"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="country-region"></o:SmartTagType><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"></o:SmartTagType><SPAN class=686065803-11022005><FONT face=Arial
size=2>Greetings,</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>This message has
been automatically generated in response to the<BR>creation of a trouble ticket
regarding:<BR>
"{$Ticket->Subject()}",<BR>a summary of which appears
below.</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>There is no need to
reply to this message right now. Your ticket has been<BR>assigned an ID of
[{$rtname} #{$Ticket->id()}].</FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2> <FONT
color=#ff0000> </FONT></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2><FONT
color=#ff0000> BLAH BLAH BLAH</FONT></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>Please include the
string:</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2> [{$rtname}
#{$Ticket->id}]</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>in the subject line
of all future correspondence about this issue. To do so,<BR>you may reply to
this message.</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2>
Thank
you,<BR>
{$Ticket->QueueObj->CorrespondAddress()}<BR></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005>================================================================</SPAN></FONT></DIV></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>RETURNED
EMAIL:</FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005>================================================================</SPAN></FONT></DIV></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=686065803-11022005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=686065803-11022005>From: "The default
queue via RT" <<A
href="mailto:RT_CorrespondAddressNotSet@adl.ap.freescale.net">RT_CorrespondAddressNotSet@adl.ap.freescale.net</A>><BR>Subject:
[adl.ap.freescale.net #87] AutoReply: dsd <BR>Reply-To: <A
href="mailto:RT_CorrespondAddressNotSet@adl.ap.freescale.net">RT_CorrespondAddressNotSet@adl.ap.freescale.net</A>
=> should be Reply-To<FONT color=#ff0000>: </FONT><A
href="mailto:rtadmin@adl.ap.freescale.net"><FONT
color=#ff0000>rtadmin</FONT>@adl.ap.freescale.net</A><BR>In-Reply-To: <<A
href="mailto:rt-87@adl.ap.freescale.net">rt-87@adl.ap.freescale.net</A>><BR>Message-ID:
<<A
href="mailto:rt-3.2.1-87-226-3.2.7464608038121@adl.ap.freeescale.net">rt-3.2.1-87-226-3.2.7464608038121@adl.ap.freeescale.net</A>><BR></DIV></SPAN></FONT></FONT></SPAN></DIV>
<DIV><SPAN class=686065803-11022005><FONT face=Arial size=2><FONT size=2>
<P>Greetings,</P>
<P>This message has been automatically generated in response to the creation of
a trouble ticket regarding:</P>
<P>"dsd", </P>
<P>a summary of which appears below.</P>
<P>There is no need to reply to this message right now. Your ticket has been
assigned an ID of [adl.ap.freescale.net #87].</P>
<P>Please include the string:</P>
<P>[<FONT color=#ff0000>adl.ap.freescale.ne</FONT>t #87]<SPAN
class=686065803-11022005> => should be [<FONT color=#ff0000>RT
</FONT>#87]</SPAN></P>
<P>in the subject line of all future correspondence about this issue. To do so,
</P>
<P>you may reply to this message.</P>
<P>Thank you,</P>
<P></P></FONT></FONT></SPAN></DIV></SPAN></FONT></DIV>
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