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<DIV><SPAN class=923295016-14022005><FONT face=Arial size=2>I have a ton of
tickets that get sent in, picked up by a staff member, replied to with a
suggestion, and then the requestor never takes the time to write back and say
"Thanks that worked" or "Its fixed" or anything like that to let us know that
the ticket can be closed. So what I'd like to do is set something up so
that if a ticket goes 48 hours without a reply from the requestor (if the owner
is not nobody and a reply has been made to the requestor) then the ticket gets
automatically closed. What would also be nice would be if I could set
it up such that an email was sent after 12 hours of no activity saying "If you
don't reply to this ticket in 36 hours, it will automatically be
closed."</FONT></SPAN></DIV>
<DIV><SPAN class=923295016-14022005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=923295016-14022005><FONT face=Arial size=2>Anyone done anything
like this?</FONT></SPAN></DIV></BODY></HTML>