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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi, has anybody seen this before? I have rt running over
https and when the ticket is created by the end user, it tries to email the end
user with the default scrip that is associated with a new queue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can anybody help on this one? The emails are not being sent
to the creator of the ticket…….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks in advance for the help!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to think about
scrips for transaction #151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to think about
scrips for transaction #152 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to think about
scrips for transaction #153 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to think about
scrips for transaction #154 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to think about
scrips for transaction #155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: About to prepare scrips
for transaction #155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:22 2005] [error]: Scrip Prepare 3 died. -
Can't locate object method "output_prefix" via package
"MIME::Parser" at /opt/rt3/lib/RT/Template<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_Overlay.pm line 354.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Stack:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Template_Overlay.pm:354]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/SendEmail.pm:112]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/Autoreply.pm:63]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Record.pm:1373]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:720]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Interface/Web.pm:385]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/SelfService/Display.html:106]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/autohandler:215]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:23 2005] [error]: Scrip Prepare 4 died. -
Can't locate object method "output_prefix" via package
"MIME::Parser" at /opt/rt3/lib/RT/Template<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_Overlay.pm line 354.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Stack:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Template_Overlay.pm:354]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/SendEmail.pm:112]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/Notify.pm:65]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Record.pm:1373]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:720]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Interface/Web.pm:385]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/SelfService/Display.html:106]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/autohandler:215]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:23 2005] [debug]: About to commit scrips
for transaction #155 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:15:23 2005] [info]: Ticket 15 created in
queue 'Report a fault with the SMG' by pipex
(/opt/rt3/lib/RT/Ticket_Overlay.pm:730)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:16:53 2005] [info]: Successful login for root
from 62.77.191.193 (/opt/rt3/share/html/autohandler:197)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:00 2005] [debug]: About to think about
scrips for transaction #156 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:00 2005] [debug]: About to prepare scrips
for transaction #156 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:01 2005] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:01 2005] [error]: Scrip Prepare 8 died. -
Can't locate object method "output_prefix" via package
"MIME::Parser" at /opt/rt3/lib/RT/Template<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_Overlay.pm line 354.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Stack:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Template_Overlay.pm:354]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/SendEmail.pm:112]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/Notify.pm:65]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Record.pm:1373]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2369]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2255]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/Ticket/Update.html:132]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/autohandler:215]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:01 2005] [error]: Scrip Prepare 9 died. -
Can't locate object method "output_prefix" via package
"MIME::Parser" at /opt/rt3/lib/RT/Template<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_Overlay.pm line 354.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Stack:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Template_Overlay.pm:354]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/SendEmail.pm:112]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Action/Notify.pm:65]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:220]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrip_Overlay.pm:477]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Scrips_Overlay.pm:235]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Transaction_Overlay.pm:160]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Record.pm:1373]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2369]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/lib/RT/Ticket_Overlay.pm:2255]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/Ticket/Elements/PreviewScrips:82]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/Ticket/Update.html:132]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> [/opt/rt3/share/html/autohandler:215]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> (/opt/rt3/lib/RT/Scrip_Overlay.pm:480)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:06 2005] [debug]: About to think about
scrips for transaction #157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:06 2005] [debug]: About to prepare scrips
for transaction #157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:06 2005] [debug]: Found 2 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Feb 17 09:17:06 2005] [debug]: About to commit scrips
for transaction #157 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ravin</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=silver face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:silver'>_________________________________</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><img width=40 height=41 id="_x0000_i1025"
src="cid:image001.gif@01C514D3.53476510" align=baseline border=0><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Ravin Mathoora</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Managed Services Team, Virtual Access (<st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region>) Ltd.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Unit 18, <st1:PlaceName w:st="on">Trinity</st1:PlaceName>
<st1:PlaceType w:st="on">College</st1:PlaceType> <st1:City w:st="on">Enterprise</st1:City>
Centre, <st1:address w:st="on"><st1:Street w:st="on">Pearse Street</st1:Street>,
<st1:City w:st="on">Dublin</st1:City></st1:address> 2, <st1:country-region
w:st="on"><st1:place w:st="on">Ireland</st1:place></st1:country-region></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=silver face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:silver'>Tel:+353 1 604 1827 Fax: +353 1 670 5380</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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