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<div class=Section1>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>I have been using RT for more than 1 year now and
suddenly <span class=GramE>its</span> giving me a problem<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>The default setting was that when someone sends a mail to
<a href="mailto:support@mydomain.co.ke">support@mydomain.co.ke</a>, it <span
class=SpellE>autoreplies</span> and creates a new ticket, but this has stopped
working now all of a sudden<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>The queue for support has not had any changes and not has
the <span class=SpellE>mailserver</span> that receives mail, there is no
firewall set also<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>However, when a ticket is created from within the RT
system in the support queue, a mail is generated and sent to the requester and
other parties<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'>Please help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:11.0pt;
font-family:Garamond'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:10.0pt;
font-family:Garamond;mso-no-proof:yes'>Regards,</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Garamond><span style='font-size:10.0pt;
font-family:Garamond;mso-no-proof:yes'>Bhavesh Mistry</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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