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<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff
size=2>Matt,</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>Thanks
alot for the help.</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>I will
keep you (and the list) updated in case we deploy a large scale
configuration such as this.</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff size=2>Best
regards,</FONT></SPAN></DIV>
<DIV><SPAN class=390424307-28022005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN
class=390424307-28022005>
<FONT face=Arial color=#0000ff size=2>Yoav Daniely</FONT></SPAN></DIV>
<DIV><SPAN
class=390424307-28022005>
<FONT face=Arial color=#0000ff size=2>Q-Ball
Technologies.</FONT></SPAN></DIV><FONT face=Arial color=#0000ff
size=2></FONT><FONT face=Arial color=#0000ff size=2></FONT><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Matthew Watson
[mailto:matthew.watson@staff.netspace.net.au] <BR><B>Sent:</B> Monday, February
28, 2005 1:25 AM<BR><B>To:</B> Yoav Daniely;
rt-users@lists.fsck.com<BR><B>Subject:</B> RE: [rt-users] Can RT scale
up?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Sure,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> We run a pair of
opteron’s running at 2.1Ghz, each with 2gb ram. These act as the web/mail front
end for RT (behind a local director).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We also run oracle on a
sparc ultra-4 with 4gb ram, this also serves other
applications.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The front end is
probably a little overkill at the moment, although our testing showed that on
these machines, once you get over about 5-10 simultaneous requests the average
delivery time for pages starts to rise. This gives us a bit of wiggle room (with
staff numbers) before we will need to throw another front end in
there.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">As for Jesse’s question
regarding what components we removed, going from memory, the main things we did
on the front end<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if !supportLists]><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">removed
“quick ticket” link on “Home” page<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if !supportLists]><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">adding
some extra caching to “quick search” box.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if !supportLists]><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">removed
information about requestor from ticket view page<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="MARGIN-LEFT: 21pt; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"><![if !supportLists]><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings"><SPAN
style="mso-list: Ignore">è<FONT face="Times New Roman" size=1><SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></FONT></SPAN></SPAN></FONT><![endif]><FONT face=Arial color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">split off
search formatting (eg, column selection) onto a separate
page<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Not all these changes
were speed related, and those that are could well be redundant against 3.4 (we
are running 3.2.2).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Regards,<BR>Matt.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: blue 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Yoav Daniely<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, February 27, 2005 5:11
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Matthew
,</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Can you please
elaborate concerning the hardware used ?</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Regards,</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">
Yoav</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Matthew Watson
[mailto:matthew.watson@staff.netspace.net.au] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, February 25, 2005 2:17
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Yoav Daniely;
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> We currently have
about 1.3 million tickets, and after a lot of database tweaking and quite a bit
of hardware we now have RT running very reasonably.
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">So, yes it can scale,
however some of the design choices don’t seem to handle it that well, so you
will most likely have to do a bit of work on the indexes and possible the UI (we
ripped out a number of slower components) to make it an acceptable
speed.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Regards,<BR>Matt.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; BORDER-LEFT: blue 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Yoav Daniely<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, February 24, 2005 11:52
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
rt-users@lists.fsck.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [rt-users] Can RT scale
up?</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Greetings,</SPAN></FONT></B></STRONG><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a need to deploy RT to
contain 250,000 tickets per year (and import 3 years backwards from an old
system).</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tickets will include at least 10
custom fields of extended information.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Anyone has any exprience/insights on
this size of deployment? Any known application design bottlenecks that may
appear at high volumes such as this?</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Best
Regards,</SPAN></FONT></B></STRONG><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Yoav Daniely</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Qball Technologies.</SPAN></FONT><o:p></o:p></P></DIV></DIV>
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