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<small><font face="Arial">Hi, I am new to RT, so not everything may be
correct that I right, but here it is what I've figured out so far:</font></small><br>
<br>
<small><font face="Arial">You should create an unprivileged user
('guest', or whatever). Then for each queue you want him to have
access, modify the configuration of the queue (NOT the global rights of
the unprivileged users), and grant the unprivileged user group the
SeeQueue and CreateTicket rights (maybe Modify ticket as well if you
wish).<br>
<br>
The only problem with this approach (that I couldn't solve yet) is,
that when the unprivileged user logs in to create a ticket, he can
select the target queue, but does not see (consequently, cannot fill)
any custom fields for this queue. If anyone has an idea, how to solve
this problem, it would be greatly appreciated.<br>
<br>
Robert<br>
</font></small><br>
G. Matthew Rice wrote:
<blockquote cite="midlvmztlv7bc.fsf@newsol.starnix.com" type="cite">
<pre wrap="">Hi everyone,
Long time listener, first time poster...
I'm setting up a site for an open source project that I'm working on and I
would like to have 'anonymous' people submit tickets through e-mail or the
web interface.
I'd also like to let those people view the tickets and, I guess, edit the
ones that they have submitted.
I've googled, read the wiki, looked at the archives but it doesn't seem like
anyone is using RT in this way (read: I don't want to use Bugzilla, if you
want ;).
Even /SelfService seems to require an account in advance.
I guess that I could create a 'guest' user that can only read tickets. I
should note that there are other queues on the system that aren't going to be
made available to the public.
Any suggestions? Am I missing something here?
Regards,
</pre>
</blockquote>
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