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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=509483511-04032005>Go in </SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=509483511-04032005>configuration / global / templates</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=509483511-04032005>and edit Autoreply</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=509483511-04032005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=509483511-04032005>Valter</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Ravin
Mathoora<BR><B>Sent:</B> Friday, March 04, 2005 12:32 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] editing the
autoreply message<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi, I am trying to edit the auto
reply email that is emailed to the requestor when a ticket is
created.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have edited the <directory of
rt install>/etc/initialdata file but this not seems to do the
trick.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Can someone please help me with what
files to edit?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks in
advance<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Best
Regards,</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Ravin</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: silver; FONT-FAMILY: Arial">_________________________________</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><IMG id=_x0000_i1025 height=41
src="cid:509483511@04032005-0158" width=40 align=baseline
border=0><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Ravin
Mathoora</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Managed Services
Team, Virtual Access (<st1:country-region w:st="on"><st1:place
w:st="on">Ireland</st1:place></st1:country-region>)
Ltd.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Unit 18,
<st1:PlaceName w:st="on">Trinity</st1:PlaceName> <st1:PlaceType
w:st="on">College</st1:PlaceType> <st1:City w:st="on">Enterprise</st1:City>
Centre, <st1:address w:st="on"><st1:Street w:st="on">Pearse Street</st1:Street>,
<st1:City w:st="on">Dublin</st1:City></st1:address> 2, <st1:country-region
w:st="on"><st1:place
w:st="on">Ireland</st1:place></st1:country-region></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=silver size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: silver; FONT-FAMILY: Arial">Tel:+353 1 604 1827
Fax: +353 1 670 5380</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>