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<DIV><FONT face=Arial size=2>I have a group of 5 users who need to share a
Requestor account.</FONT></DIV>
<DIV><FONT face=Arial size=2>They all have the "Let this user access RT" access
control.</FONT></DIV>
<DIV><FONT face=Arial size=2>I tried adding their individual e-mail address in
the Email field of the New User screen.</FONT></DIV>
<DIV><FONT face=Arial size=2>When one of the five creates
the ticket. All five get the announcement of the ticket
creation. But none of the 5 get any
additional updates.</FONT></DIV>
<DIV><FONT face=Arial size=2>What I found was that the header of the ticket
shows the user e-mail addresses as the Requestor, not the shared
account name. The People link (Watchers screen) shows the same.
When I change the Watchers screen to delete the individual e-mail
addresses as requestors and add the Shared name as
the Requestor, the system now e-mails updates to
all users correctly. It also still shows the individual e-mail
addresses on the header but the Watcher stays the shared name.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Also, there is a character limit on the Email
field, so I can only enter the first 4 emails.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any help would be greatly appreciated.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Steven Halpern<BR></FONT></DIV></BODY></HTML>