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<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>Is there any way I
can make it so when a requestor replies to a resolve message the ticket is reset
to "New"?</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>Here's a
walkthrough:</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>1. Client
requests a ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>2. Ticket is
made.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>3. Ticket is
"Taken" by staff member.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>4. Staff
member fixes problems and sends resolved message to
requestor.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>5. Requestor
replies to this message with more work.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>6. Nothing
happens.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>Basically we get a
lot of tickets and can't go through all the tickets all the time to see if
someone has replied to them.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>We need a good way
to flag the tickets that have replied messages on them.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>Right now, we're
thinking we'd like to have every ticket that gets replied to sent to the "new"
status.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial size=2>Any ideas on how to
do this?</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial
size=2>Thanks.</FONT></SPAN></DIV>
<DIV><SPAN class=633584716-29032005><FONT face=Arial
size=2>--Alex</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-us><FONT face="Courier New" size=2>Alex
Brelsfoard</FONT></SPAN> <BR><SPAN lang=en-us><FONT face="Courier New"
size=2>Web Applications Developer</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face="Courier New" size=2>Web Development Office</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face="Courier New" size=2>Worcester Polytechnic
Institute</FONT></SPAN> <BR><SPAN lang=en-us><FONT face="Courier New"
size=2>508-831-6147</FONT></SPAN> <BR><SPAN lang=en-us><FONT face="Courier New"
size=2>alexb@wpi.edu</FONT></SPAN> </P>
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