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<DIV><SPAN class=843530809-05042005><FONT face=Arial>Hi</FONT></SPAN></DIV><SPAN
class=843530809-05042005>
<DIV><BR><FONT face=Arial>I <SPAN class=843530809-05042005>am hoping
someone can point me in the right direction to enable </SPAN>Silent Resolve<SPAN
class=843530809-05042005> in RT 3.4.0</SPAN>. (send no email to requestor on
resolve)</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>At the moment I
have modified "On Resolve with template Resolved" under Global > Scrips
and changed the Action and Template pulldowns to "-" which I assume is similiar
to "do nothing"</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>Is this all that needs to
be done, as it does work but I now notice the following in my syslog when a
ticket is resolved. </FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>It looks as if its erroring
because its still trying to locate a .pm but being that I changed it to "-" in
the pulldowns it is now empty.</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>Any
ideas?</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>Regards</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>Kris</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>Apr 5 18:01:36
thewebshed RT: About to think about scrips for transaction #10935
<BR>Apr 5 18:01:36 thewebshed RT: About to prepare scrips for transaction
#10935 <BR>Apr 5 18:01:36 thewebshed RT: Found 2 scrips
<BR>Apr 5 18:01:36 thewebshed RT: Scrip Prepare 10 died. - Require of
RT::Action:: failed. Can't locate RT/Action/.pm in @INC (@INC contains:
/opt/rt3/local/lib /opt/rt3/lib
/usr/local/lib/perl5/site_perl/5.8.5/i386-freebsd-64int
/usr/local/lib/perl5/site_perl/5.8.5/mach /usr/local/lib/perl5/site_perl/5.8.5
/usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.5/BSDPAN
/usr/local/lib/perl5/5.8.5/mach /usr/local/lib/perl5/5.8.5 . /usr/local/
/usr/local/lib/perl) at (eval 7156) line 3. Stack: [(eval
7156):3] [/opt/rt3/lib/RT/Scrip_Overlay.pm:472]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:235]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:160]
[/opt/rt3/lib/RT/Record.pm:1373]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3439]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3176]
[/opt/rt3/lib/RT/Record.pm:873]
[/opt/rt3/lib/RT/Interface/Web.pm:933]
[/opt/rt3/lib/RT/Interface/Web.pm:1047]
[/opt/rt3/share/html/Ticket/Display.html:140]
[/opt/rt3/share/html/Ticket/Update.html:211]
[/opt/rt3/share/html/autohandler:215] Stack:
[/opt/rt3/lib/RT/Sc<BR>Apr 5 18:01:36 thewebshed /kernel: Apr 5
18:01:36 thewebshed RT: Scrip Prepare 10 died. - Require of RT::Action:: failed.
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt3/local/lib
/opt/rt3/lib /usr/local/lib/perl5/site_perl/5.8.5/i386-freebsd-64int
/usr/local/lib/perl5/site_perl/5.8.5/mach /usr/local/lib/perl5/site_perl/5.8.5
/usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.5/BSDPAN
/usr/local/lib/perl5/5.8.5/mach /usr/local/lib/perl5/5.8.5 . /usr/local/
/usr/local/lib/perl) at (eval 7156) line 3. Stack: [(eval
7156):3] [/opt/rt3/lib/RT/Scrip_Overlay.pm:472]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:235]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:160]
[/opt/rt3/lib/RT/Record.pm:1373]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3439]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3176]
[/opt/rt3/lib/RT/Record.pm:873]
[/opt/rt3/lib/RT/Interface/Web.pm:933]
[/opt/rt3/lib/RT/Interface/Web.pm:1047]
[/opt/rt3/share/html/Ticket/Display.html:140]
[/opt/rt3/share/html/Ticket/Update.html:211]
[/opt/rt3/share/html/autohandler:215<BR>Apr 5 18:01:36 thewebshed /kernel:
Stack: [/opt/rt3/lib/RT/Sc</FONT></SPAN></DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=843530809-05042005><FONT face=Arial>that is not chopped off
either.. thats actually exactly what gets logged. Freebsd
btw.</FONT></SPAN></SPAN></DIV></BODY></HTML>