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<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>Hi
All,</FONT></SPAN></DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>How do I tell RT to
send out a different autoreply if it detects that the ticket was created via
email ? I'm running RT 3.4.1. I probably would need to delete the
global autoreply scrip but I need some pointers on how to set custom conditions
on the 2 autoreply scrips (1 for web creation and 1 for the email
creation).</FONT></SPAN></DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>Any help would be
greatly appreciated.</FONT></SPAN></DIV>
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