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<DIV dir=ltr align=left><SPAN class=339540017-05042005><FONT face=Arial
color=#0000ff size=2>That's a good idea. I just added this to the bottom of my
"On Resolve" template:</FONT></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=339540017-05042005><FONT face=Arial
color=#0000ff size=2>{$Transaction->Content()}</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format --><SPAN
class=339540017-05042005></SPAN><FONT face=Arial><FONT color=#0000ff><FONT
size=2>Didn't test it though.<SPAN
class=339540017-05042005></SPAN></FONT></FONT></FONT><BR>
<P><FONT size=2>----<BR>Perfection is just a word I use occasionally with
mustard.<BR><BR>Atom Powers<BR>Systems Administrator<BR>Pyramid Breweries
Inc.<BR>206.682.8322 x251</FONT> </P>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Meo,
Anthony<BR><B>Sent:</B> Tuesday, April 05, 2005 9:56 AM<BR><B>To:</B>
RT-Users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Correspond on
Resolve action.<BR></FONT><BR></DIV>
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<P align=left><DEFANGED_SPAN lang=en-us><FONT face=Arial size=2>Anyone have any
ideas on how we can use the resolve action in the web interface as
bo</FONT></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us></DEFANGED_SPAN><DEFANGED_SPAN lang=en-us><FONT face=Arial size=2>th
the action of resolving and the correspondence
t</FONT></DEFANGED_SPAN><DEFANGED_SPAN lang=en-us></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us><FONT face=Arial size=2>hat we want to
send.</FONT></DEFANGED_SPAN></P>
<P align=left><DEFANGED_SPAN lang=en-us><FONT face=Arial size=2>Essentially, I
want to make the resolve action function as a final
communication</FONT></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us></DEFANGED_SPAN><DEFANGED_SPAN lang=en-us> <FONT face=Arial
size=2>with the customer and a status
notification</FONT></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us></DEFANGED_SPAN><DEFANGED_SPAN lang=en-us><FONT face=Arial
size=2>. A special template would be used, basically a combination of the
correspond and resolve templates.</FONT></DEFANGED_SPAN></P>
<P align=left><DEFANGED_SPAN lang=en-us><FONT face=Arial
size=2>Thanks,</FONT></DEFANGED_SPAN></P>
<P align=left><DEFANGED_SPAN lang=en-us><FONT face=Arial
size=2>-Anthony</FONT></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us></DEFANGED_SPAN><DEFANGED_SPAN
lang=en-us></DEFANGED_SPAN></P></BODY></HTML>