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<TITLE>Correspond on Resolve action.</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Anyone have any ideas on how we can use the resolve action in the web interface as bo</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">th the action of resolving and the correspondence t</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">hat we want to send.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Essentially, I want to make the resolve action function as a final communication</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">with the customer and a status notification</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">. A special template would be used, basically a combination of the correspond and resolve templates.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Thanks,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">-Anthony</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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