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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Check out Anytransactionsource on the
wiki.bestpractical.com -> contributions. Look in the conditions area.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>OnCreate external detects email ticket
create and OnCreate Internal is a web create. It also adds the same for
Correspond<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p><font size=3 color=navy face=Arial><span style='font-size:12.0pt;font-family:
Arial;color:navy'>Anthony Meo<b><span style='font-weight:bold'><br>
</span></b></span></font><i><font size=2 color="#444444" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#444444;font-style:italic'>Partner
Integration Engineer<br>
<br>
</span></font></i><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Mai Le<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, April 05, 2005 9:23
PM<br>
<b><span style='font-weight:bold'>To:</span></b> rt-users<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Different
autoreply if the ticket is created via email</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi All,</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How do I tell RT to send out a different autoreply if it
detects that the ticket was created via email ? I'm running RT
3.4.1. I probably would need to delete the global autoreply scrip but I
need some pointers on how to set custom conditions on the 2 autoreply scrips (1
for web creation and 1 for the email creation).</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help would be greatly appreciated.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>CONFIDENTIALITY NOTICE: The information contained in this message and
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