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<DIV dir=ltr align=left><SPAN class=043402601-06042005><FONT face=Arial
color=#0000ff size=2>I had to get RT to send out a different autoreply when a
ticket was created in a specific group. basically i took the global autoreply
scrip out, created a new scrip for that group, then put the standard scrip in
each other group.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=043402601-06042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=043402601-06042005><FONT face=Arial
color=#0000ff size=2>easiest way to do it i think would be set it up so all
email tickets go in a different group, then you can have a specific reply for
that group.</FONT></SPAN></DIV></DIV>
<DIV> </DIV>
<P class=MsoNormal align=left><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Andrew
Xenides<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Web
Developer<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">EscapeNet
<BR></SPAN></FONT></B></STRONG><?xml:namespace prefix = st1 ns =
"urn:schemas-microsoft-com:office:smarttags" /><st1:Street><st1:address
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">465
South
Road<BR></SPAN></FONT></B></STRONG></st1:address></st1:Street><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">Keswick
SA 5035<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">T:
(08) 8292 5200<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">F:
(08) 8292 5299<BR></SPAN></FONT></B></STRONG><STRONG><B><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">E:
<A
href="mailto:andrew@staff.esc.net.au">andrew@staff.esc.net.au</A><BR></SPAN></FONT></B></STRONG><STRONG><B><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-no-proof: yes">W:
http://www.esc.net.au</SPAN></FONT></B></STRONG></P>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Mai
Le<BR><B>Sent:</B> Wednesday, 6 April 2005 10:53 AM<BR><B>To:</B>
rt-users<BR><B>Subject:</B> [rt-users] Different autoreply if the ticket is
created via email<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>Hi
All,</FONT></SPAN></DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>How do I tell RT
to send out a different autoreply if it detects that the ticket was created
via email ? I'm running RT 3.4.1. I probably would need to delete
the global autoreply scrip but I need some pointers on how to set custom
conditions on the 2 autoreply scrips (1 for web creation and 1 for the email
creation).</FONT></SPAN></DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=918102001-06042005><FONT face=Arial size=2>Any help would be
greatly appreciated.</FONT></SPAN></DIV>CONFIDENTIALITY NOTICE: The
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